Cancellation and refund terms
Cancelling your journey
| When your request reaches TOS | What applies |
|---|---|
| At least 24 hours before booked pick-up | Full refund. There is no cancellation or administration fee. |
| At least 12 hours but less than 24 hours before booked pick-up | A cancellation charge of up to 50% of the price may apply. |
| Less than 12 hours before booked pick-up | A cancellation charge of up to 100% of the price may apply. |
How any charge is decided
The percentages above are maximum limits. They are not automatic deductions. Any charge must reflect TOS’s actual losses, reduced by costs saved and by any replacement work TOS is able to take on. TOS records the reason for any charge.
If TOS cannot provide your journey
If TOS cannot provide your journey, you will receive a full refund for the journey not provided.
How to cancel
Contact TOS by email at accounts@takeoneservices.com, by telephone on +44 20 4615 5510 or on WhatsApp on +44 7300 230424. Please quote your booking reference.
The time that counts is when your request reaches TOS, not when it is processed.
Refunds
Refunds are made to the original payment method. How long a refund takes to appear depends on your bank or card provider. Your booking page shows a refund as issued only once the payment provider has confirmed it.
Weddings, events and more than one vehicle
Weddings, events and bookings of more than one vehicle are subject to separate written terms.
Back to your journey